Trust and security
Built for partners who will audit us
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We never hold funds
Money moves only inside licensed partners' escrow and settlement accounts. TatvaPay sends instructions.
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Payment data stays in India
The engine, database, ledger and logs are hosted in India, in line with RBI's 2018 storage directive.
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No card numbers stored
Cards are handled by partners as tokens; we keep references only.
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Hash-chained audit trail
Mandate, quote, approval, rail reference and settlement are linked in a tamper-evident chain, exportable per payment.
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Humans approve money
No AI employee or agent can move money outside a mandate a person authorised; above a threshold a person is always asked.
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No training on customer data
Customer and payment data is never used to train models, and card or account numbers are redacted before any model call.
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CERT-In incident reporting and 180-day logs
Six-hour incident clock and logs kept in India.
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DPDP notices, consent receipts and grievance officer
Under the Digital Personal Data Protection Act and Rules.
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ISO 27001 and SOC 2
Gap audit first, then certification, for partner due diligence.
Nothing here is legal advice; every regulatory line is being confirmed with payments counsel.